On 10 Apr 2015, at 17:07, Karres, Dean wrote:
I thought this was working...
I am running rt 4.2.10
I have a few queues setup. I have the "SelfService" web interface
setup. I can login as an Unprivileged user and create a ticket. I
can send email and create a ticket. I can not as the unPriv user, SEE
my created ticket in self service mode.
Unprivileged users can only create tickets in one queue. I have
granted "Everyone" all of the "General" rights on the main queue:
* Comment on tickets CommentOnTicket
* Create tickets CreateTicket
* Reply to tickets ReplyToTicket
* Sign up as a ticket Requestor or ticket or queue Cc Watch
* View custom field values SeeCustomField
* View queue SeeQueue
* View ticket summaries
The wiki "Rights" article was not particularly helpful. I must be
missing something trivial. Clue please?
Unprivileged users are able to access tickets they have opened through
SelfService as a result of granting Global Group Rights to the
"Requestor" role: "Reply to tickets" (ReplyToTicket) and "View ticket
summaries" (ShowTicket). You probably want to grant those to the "Cc"
role as well.
