Hello, I have an issue where we keep getting emails for ONE particular email that says "Cannot load a valid user".
I have already added this "user" into RT. I have even deleted and re-added him (I deleted it from the SQL database and ensured no reference to it all was in RT). He is back in the system. I have configured my RT_SiteConfig.pm three different ways with no avail. Set( $ValidateUserEmailAddress, 1); "current setting" #Set( $ValidateUserEmailAddress, 0); "previous setting" Set( $ValidateUserEmailAddress, 0); "original setting" I do not know why this is still happening even though I have tried to turn this off. I originally set it up because this was new to our organization (this version) and we had a lot of "junk" emails getting through. I thought I had turned this off by commenting it out. This only effects ONE email address (that I know of) and it happens every day. Is there a way to permanently turn this off so that it doesn't validate users? Oh, and this user has administrator privileges in RT so user rights are not a problem. This is our IT email address. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com
