On 30-6-2015 15:43, Bryon Baker wrote: > > Hello all > > I am working with an automated email process between two systems. The > system sending the email requires that the subject line not be change > in the response. So I need to remove the [rtname #12234] from the > subject line. > > > > What is the best way to accomplish this? I have tried both scripts > and a template. > Others might chime in with better solutions but RT tries very hard to keep ticket replies/comments together. One is using the tag in the subject line, another is using X-Headers. If you add the right header in your template you should be able to remove the tag in the subject line.
Regards, Joop