Is there somewhere I can go to find information about the X-headers?
Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com<mailto:bba...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joop Sent: Tuesday, June 30, 2015 9:53 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Email Tag On 30-6-2015 15:43, Bryon Baker wrote: Hello all I am working with an automated email process between two systems. The system sending the email requires that the subject line not be change in the response. So I need to remove the [rtname #12234] from the subject line. What is the best way to accomplish this? I have tried both scripts and a template. Others might chime in with better solutions but RT tries very hard to keep ticket replies/comments together. One is using the tag in the subject line, another is using X-Headers. If you add the right header in your template you should be able to remove the tag in the subject line. Regards, Joop
