Hi all, We use RT 4.2.11 IR 3.2 on Centos with Postgresql 9.3.
When we create a ticket or comment/answer a ticket, we have sometimes the following error : Jul 13 16:13:42 rtir.intra RT[10560]: [10560] Can't call method "id" on an undefined value at /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default line 115. Stack: [/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:115] [/opt/rt4/share/html/Elements/ShowMessageStanza:61] [/opt/rt4/share/html/Elements/ShowTransactionAttachments:252] [/opt/rt4/share/html/Elements/ShowTransactionAttachments:81] [/opt/rt4/share/html/Elements/ShowTransaction:72] [/opt/rt4/share/html/Elements/ShowHistory:121] [/opt/rt4/share/html/Helpers/TicketHistory:48] [/opt/rt4/share/html/Helpers/autohandler:51] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369] [/opt/rt4/share/html/autohandler:53] The content of the message is saved in database but is not displayed in the web interface. Instead, we have the error : "An internal RT error has occurred. Your administrator can find more details in RT's log files.". How can I fix this error? Thank you in advance!! Pierre
