Moreover, when we try to load the bogus comment
(https://<hostname>/rt/RTIR/Display.html?id=369?id=369#txn-2475), we have the
following error in interface "Could not load ticket 369?id=369) and these
errors in logs :
[21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id:
'369?id=369' (/opt/rt4/sbin/../lib/RT/Ticket.pm:139)
[21601] [Thu Jul 16 08:50:39 2015] [error]: Could not load ticket 369?id=369
(/opt/rt4/share/html/Elements/Error:78)
[21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id:
'369?id=369' (/opt/rt4/sbin/../lib/RT/Ticket.pm:139)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
153.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:153)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
hash element at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
165.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:165)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
numeric ne (!=) at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
172.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:171)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
hash element at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
179.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:179)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
numeric ne (!=) at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
186.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:185)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
194.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:194)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
195.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:195)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
197.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:197)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
198.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:198)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
numeric eq (==) at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
202.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
numeric ne (!=) at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
207.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
208.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $type
in string eq at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
216.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:216)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
226.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:226)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
234.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:233)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
279.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:278)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
286.
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:286)
[21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id: ''
(/opt/rt4/sbin/../lib/RT/Ticket.pm:139)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
hash element at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1954.
(/opt/rt4/sbin/../lib/RT/Ticket.pm:1954)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $_[3]
in join or string at (eval 528) line 2. ((eval 528):2)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $_[3]
in join or string at (eval 528) line 2. ((eval 528):2)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $value
in substitution (s///) at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2756.
(/opt/rt4/sbin/../lib/RT/Tickets.pm:2756)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $value
in substitution (s///) at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2756.
(/opt/rt4/sbin/../lib/RT/Tickets.pm:2756)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2789.
(/opt/rt4/sbin/../lib/RT/Tickets.pm:2789)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2789.
(/opt/rt4/sbin/../lib/RT/Tickets.pm:2789)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: DBD::Pg::st execute failed:
ERROR: invalid input syntax for integer: ""
LINE 1: ...(main.Type = 'ticket') AND ( ( main.EffectiveId = '' ) AND ...
^ at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 586.
(/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:586)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: RT::Handle=HASH(0x7210ec0)
couldn't execute the query 'SELECT main.* FROM Tickets main WHERE (main.Status
!= 'deleted') AND (main.Type = 'ticket') AND ( ( main.EffectiveId = '' ) AND
( main.id != '' ) ) ' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm
line 599.
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x7210ec0)',
'SELECT main.* FROM Tickets main WHERE (main.Status != \'dele...') called at
/usr/local/share/perl5/DBIx/SearchBuilder.pm line 239
DBIx::SearchBuilder::_DoSearch('RT::Tickets=HASH(0x9feec08)') called at
/opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 986
RT::SearchBuilder::_DoSearch('RT::Tickets=HASH(0x9feec08)') called at
/opt/rt4/sbin/../lib/RT/Tickets.pm line 2416
RT::Tickets::_DoSearch('RT::Tickets=HASH(0x9feec08)') called at
/usr/local/share/perl5/DBIx/SearchBuilder.pm line 507
DBIx::SearchBuilder::Next('RT::Tickets=HASH(0x9feec08)') called at
/opt/rt4/sbin/../lib/RT/Tickets.pm line 2388
RT::Tickets::Next('RT::Tickets=HASH(0x9feec08)') called at
/opt/rt4/sbin/../lib/RT/Tickets.pm line 2350
RT::Tickets::ItemsArrayRef('RT::Tickets=HASH(0x9feec08)') called at
/opt/rt4/sbin/../lib/RT/Ticket.pm line 1968
RT::Ticket::Merged('RT::Ticket=HASH(0xa0cde20)') called at
/opt/rt4/sbin/../lib/RT/User.pm line 1891
RT::User::HasBookmark('RT::User=HASH(0x9fdf8c8)',
'RT::Ticket=HASH(0xa0cde20)') called at
/opt/rt4/share/html/Ticket/Elements/Bookmark line 57
HTML::Mason::Commands::__ANON__('id', undef) called at
/usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x74ad990)',
'id', undef) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, undef, 'id', undef) called at
/usr/local/share/perl5/HTML/Mason/Request.pm line 1355
HTML::Mason::Request::scomp('RT::Interface::Web::Request=HASH(0xa07b7a0)',
'/Ticket/Elements/Bookmark', 'id', undef) called at
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged line
292
HTML::Mason::Commands::__ANON__('Path', '/RTIR/Display.html') called at
/usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7450330)',
'Path', '/RTIR/Display.html') called at
/usr/local/share/perl5/HTML/Mason/Request.pm line 1297
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, 'Path', '/RTIR/Display.html')
called at /opt/rt4/sbin/../lib/RT/Interface/Web/Request.pm line 138
RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0xa07b7a0)',
'CallbackName', 'Privileged', 'Path', '/RTIR/Display.html') called at
/opt/rt4/share/html/Elements/Tabs line 939
HTML::Mason::Commands::__ANON__() called at
/opt/rt4/share/html/Elements/Tabs line 997
HTML::Mason::Commands::__ANON__() called at
/usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x73d6680)')
called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef) called at
/opt/rt4/share/html/Elements/Error line 52
HTML::Mason::Commands::__ANON__('Why', 'Could not load ticket
369?id=369') called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa084cb8)',
'Why', 'Could not load ticket 369?id=369') called at
/usr/local/share/perl5/HTML/Mason/Request.pm line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, 'Why', 'Could not load ticket
369?id=369') called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1979
HTML::Mason::Commands::Abort('Could not load ticket 369?id=369') called
at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 2228
HTML::Mason::Commands::LoadTicket('369?id=369') called at
/opt/rt4/local/plugins/RT-IR/html/RTIR/Display.html line 162
HTML::Mason::Commands::__ANON__('id', '369?id=369') called at
/usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x725b490)',
'id', '369?id=369') called at /usr/local/share/perl5/HTML/Mason/Request.pm
line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, undef, 'id', '369?id=369')
called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 681
RT::Interface::Web::ShowRequestedPage('HASH(0xa07b7b8)') called at
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 369
RT::Interface::Web::HandleRequest('HASH(0xa07b7b8)') called at
/opt/rt4/share/html/autohandler line 53
HTML::Mason::Commands::__ANON__('id', '369?id=369') called at
/usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x72703f8)',
'id', '369?id=369') called at /usr/local/share/perl5/HTML/Mason/Request.pm
line 1297
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, undef, 'id', '369?id=369')
called at /usr/local/share/perl5/HTML/Mason/Request.pm line 481
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
481
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
433
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0xa07b7a0)')
called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 96
eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
line 96
HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0xa07b7a0)')
called at /usr/local/share/perl5/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef, 'id', '369?id=369') called at
/usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 59
eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
line 59
HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x71a4ce0)',
'HASH(0xa08cba0)', 'HASH(0xa0890b8)') called at
/usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52
HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0xa0ba718)') called
at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 310
RT::Interface::Web::Handler::__ANON__('CODE(0xa0ba718)') called at
/usr/local/share/perl5/Plack/Util.pm line 339
Plack::Util::__ANON__('CODE(0xa0afa70)') called at
/usr/local/share/perl5/Plack/Handler/FCGI.pm line 145
Plack::Handler::FCGI::run('Plack::Handler::FCGI=HASH(0x71e4f18)',
'CODE(0x71c5770)') called at /usr/local/share/perl5/Plack/Loader.pm line 84
Plack::Loader::run('Plack::Loader=HASH(0x71b9ba8)',
'Plack::Handler::FCGI=HASH(0x71e4f18)') called at
/usr/local/share/perl5/Plack/Runner.pm line 277
Plack::Runner::run('RT::PlackRunner=HASH(0x168a5c0)') called at
/opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141
eval {...} called at /opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141
RT::PlackRunner::run('RT::PlackRunner=HASH(0x168a5c0)') called at
/opt/rt4/sbin/rt-server.fcgi line 162 (/usr/share/perl5/vendor_perl/Carp.pm:103)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
hash element at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1967.
(/opt/rt4/sbin/../lib/RT/Ticket.pm:1968)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $_ in
hash element at /opt/rt4/sbin/../lib/RT/User.pm line 1896.
(/opt/rt4/sbin/../lib/RT/User.pm:1896)
[21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id in
concatenation (.) or string at /opt/rt4/share/html/Ticket/Elements/Bookmark
line 65. (/opt/rt4/share/html/Ticket/Elements/Bookmark:65)
16.07.2015, 11:46, "Pierre Legendre" <[email protected]>:
> Hi all,
>
> We use RT 4.2.11 IR 3.2 on Centos with Postgresql 9.3.
>
> When we create a ticket or comment/answer a ticket, we have sometimes the
> following error :
>
> Jul 13 16:13:42 rtir.intra RT[10560]: [10560] Can't call method "id" on an
> undefined value at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default
> line 115.
> Stack:
>
> [/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:115]
> [/opt/rt4/share/html/Elements/ShowMessageStanza:61]
> [/opt/rt4/share/html/Elements/ShowTransactionAttachments:252]
> [/opt/rt4/share/html/Elements/ShowTransactionAttachments:81]
> [/opt/rt4/share/html/Elements/ShowTransaction:72]
> [/opt/rt4/share/html/Elements/ShowHistory:121]
> [/opt/rt4/share/html/Helpers/TicketHistory:48]
> [/opt/rt4/share/html/Helpers/autohandler:51]
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]
> [/opt/rt4/share/html/autohandler:53]
>
> The content of the message is saved in database but is not displayed in the
> web interface. Instead, we have the error : "An internal RT error has
> occurred. Your administrator can find more details in RT's log files.".
>
> How can I fix this error?
>
> Thank you in advance!!
>
> Pierre
