Hello again, And just to add to the confusion here:
http://kb.mit.edu/confluence/display/istcontrib/Setting+your+Default+Queue+in+Request+Tracker Apparently, a setting is indeed supposed to exist to set this parameter. But I for the life of me can not find it! Where did it go? :) Any and all help appreciated as always. Cheers, Boris. On Tue, Jul 14, 2015 at 5:18 PM, Boris Epstein <[email protected]> wrote: > Hello listmates, > > If I as an admin need to set a certain queue for requests originating from > a user - how do I do that? Let us say I have a user John Smith, with an > email of [email protected]. How do I make it so that every ticket by email > coming from [email protected] goes into a certain queue. > > Thanks. > > Boris. >
