On Tue, Jul 21, 2015 at 12:53:33PM -0400, Boris Epstein wrote: > Hello again, > > And just to add to the confusion here: > > http://kb.mit.edu/confluence/display/istcontrib/Setting+your+Default+Queue+in+Request+Tracker > > Apparently, a setting is indeed supposed to exist to set this parameter. > But I for the life of me can not find it! Where did it go? :) > > Any and all help appreciated as always. > > Cheers, > > Boris. >
Hi Boris, The option is a per-user configuration setting in their Preferences. It may be scrip(t)able with the RT API. Regards, Ken > > On Tue, Jul 14, 2015 at 5:18 PM, Boris Epstein <[email protected]> wrote: > > > Hello listmates, > > > > If I as an admin need to set a certain queue for requests originating from > > a user - how do I do that? Let us say I have a user John Smith, with an > > email of [email protected]. How do I make it so that every ticket by email > > coming from [email protected] goes into a certain queue. > > > > Thanks. > > > > Boris. > >
