I'd suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail. Many mail servers won't like the extension even if it accepts 34MB attachments.
> On Aug 5, 2015, at 10:01 AM, Daniel Moore <daniel.mo...@osbornewood.com> > wrote: > > So I have checked my fcgid.conf file in mods-available and it is set properly > > Is there any way to make the database bigger? > > The logs speak about the database. > > > V/R, > > Daniel Moore > IT Systems Technician > Osborne Wood Products, Inc. > <image001.jpg> > P: 706.282.5764 > F: 888.777.4304 > http://www.osbornewood.com <http://www.osbornewood.com/> > > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of > Daniel Moore > Sent: Wednesday, August 05, 2015 10:45 AM > To: Joanne McClintock > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Increase size of attachment when using web interaface > to attach items > > Hello, > > Thank you for the information. > > I am just very confused on where to update this. The link you gave helps me > understand why I need to make changes but doesn’t really tell me where. > > I am not good with Linux so I don’t understand where mod_fcgi is? > > Can you point me in the direction of where I need to make the change? > > > V/R, > > Daniel Moore > IT Systems Technician > Osborne Wood Products, Inc. > <image001.jpg> > P: 706.282.5764 > F: 888.777.4304 > http://www.osbornewood.com <http://www.osbornewood.com/> > > From: Joanne McClintock [mailto:joanne.mcclint...@uwaterloo.ca] > <mailto:[mailto:joanne.mcclint...@uwaterloo.ca]> > Sent: Wednesday, August 05, 2015 10:30 AM > To: Daniel Moore > Subject: RE: Increase size of attachment when using web interaface to attach > items > > Have you checked the FcgidMaxRequestLength value for your server? In older > versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by > default in versions since 2.3.6. There’s a bit more information here: > https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid > <https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid> > > > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] > <mailto:[mailto:rt-users-boun...@lists.bestpractical.com]> On Behalf Of > Daniel Moore > Sent: Wednesday, August 05, 2015 10:08 AM > To: rt-users@lists.bestpractical.com <mailto:rt-users@lists.bestpractical.com> > Subject: Re: [rt-users] Increase size of attachment when using web interaface > to attach items > > Here is the error in the logs: > > mod_fcgid: error reading data, FastCGI server closed connection, > referrer:https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber) > <https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)> > > V/R, > > Daniel Moore > IT Systems Technician > Osborne Wood Products, Inc. > <image001.jpg> > P: 706.282.5764 > F: 888.777.4304 > http://www.osbornewood.com <http://www.osbornewood.com/> > > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com > <mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of Daniel Moore > Sent: Wednesday, August 05, 2015 9:57 AM > To: rt-users@lists.bestpractical.com <mailto:rt-users@lists.bestpractical.com> > Subject: [rt-users] Increase size of attachment when using web interaface to > attach items > > Hello, > > I need to know how to increase the size of attachments when using the web > interface to attach items to the ticket. > > Steps to follow: > > Click any ticket number > click Actions in the top right corner >(drop down > menu) click Reply > > Click Browse underneath the big message box. Find your item , select it, and > click open. > > Then click Update Ticket. > > The item I am trying to upload is a “.exe” file that is 34 MB > > It doesn’t return an error on RT just doesn’t attach anything. I haven’t > checked the Linux logs yet but I know there has to be an RT Config setting > that will enable this. > > PS#### I have already adjusted the settings for the mail and it doesn’t work > for the web interface. > > > V/R, > > Daniel Moore > IT Systems Technician > Osborne Wood Products, Inc. > <image001.jpg> > P: 706.282.5764 > F: 888.777.4304 > http://www.osbornewood.com <http://www.osbornewood.com/>
