Hello all, First post/question. I have been an RT user for a number of years now. I originally started with a v3 and have been running 4.0.4 for quite some time now. Recently did the upgrade to 4.2.11 and with a little adjusting here and there, now have it running quite well. One difference I have run across that I would like to get fixed/adjusted.
I have some custom fields setup. Example: Customer Name, Customer Number, Contact Number, etc... These fields are all validated fields to prevent employees from entering bogus values. Previously, I could select a ticket and click on "The Basics" and it would allow me to change the any of the basic fields and update the ticket with no issues. After the upgrade, I must enter the validated custom fields or the ticket will not be updated. I would like to be able to go back to the old behavior. Any help would be great! Thank you in advance, Ron Fancella