Hi Christian! Thanks a lot for your response! This solved my problem!
As we have different lifecycles in place, I stay with looping through all queues... Greetings, Markus Von: Christian Loos <cl...@netcologne.de> An: markus.wildb...@magna.com, rt-users@lists.bestpractical.com, Datum: 29.10.2015 15:33 Betreff: Re: Problem with RT::SystemUser in escalatePriority Am 29.10.2015 um 13:58 schrieb markus.wildb...@magna.com: > Hi guys! > > Since a couple of days, I have the problem, that my priority escalation > script doesn't work anymore. Script is attached... > > > > The error message is: > > Name "RT::SystemUser" used only once: possible typo at > ./rt-escalatePriority line 36. > Can't locate object method "Deprecated" via package "RT" at > /opt/rt4/lib/RT/Interface/CLI.pm line 93. > > > I currently cannot figure out, what's the problem with the mentioned > line 36: > > my $queues = new RT::Queues($RT::SystemUser); > > > Does anybody know this problem? > > > Greetings, > Markus Hi Markus, remove the following lines --- package RT; use RT::Interface::CLI qw(CleanEnv); # Clean our the environment CleanEnv(); # Load the RT configuration RT::LoadConfig(); # Initialise RT RT::Init(); my $queues = new RT::Queues($RT::SystemUser); --- with --- use RT::Interface::CLI qw(Init); Init(); my $queues = RT::Queues->new(RT->SystemUser); --- Also, do you have different Lifecycles defined? If not, then you can use the rt-crontool with --search RT::Search::FromSQL and a search like -search-arg "Status != 'resolved' AND Status != 'rejected'" instead if use a Perl script to loop over the queues and then call rt-crontool from within the Perl script. See also the second example in https://www.bestpractical.com/docs/rt/4.2/automating_rt.html#Escalating-Priority Chris