Hi, I think you should add Set( $AutoCreateNonExternalUsers, 1 );
See https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118 Chris Am 04.11.2015 um 17:30 schrieb Peter Viskup: > Dear all, > would like to ask you for an expert view on our issue. > > We have RT 4.2 with ExternalAuth to LDAP (Microsoft AD) installed. All > seems to work fine. Except the ticket is not created when sending emails > from external email address. > All permissions were setup correctly based on how-to > http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat . > Thank you for all your help in advance. > > These are relevant RT_SiteConfig.pm entries (LDAP auth is working and > LDAP users are created in RT): > > Plugin('RT::Authen::ExternalAuth'); > Set( $ExternalAuthPriority, ["My_LDAP"] ); > Set( $ExternalInfoPriority, ["My_LDAP"] ); > Set( $WebRemoteUserAutocreate, 1 ); > Set( $UserAutocreateDefaultsOnLogin, { Privileged => 0 } );