Hello, thank you, Christian, that solved our issue. Not sure how I could overlooked that option.
-- Peter On Wed, Nov 4, 2015 at 5:44 PM, Christian Loos <cl...@netcologne.de> wrote: > Hi, > > I think you should add > Set( $AutoCreateNonExternalUsers, 1 ); > > See > > https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118 > > Chris > > Am 04.11.2015 um 17:30 schrieb Peter Viskup: > > Dear all, > > would like to ask you for an expert view on our issue. > > > > We have RT 4.2 with ExternalAuth to LDAP (Microsoft AD) installed. All > > seems to work fine. Except the ticket is not created when sending emails > > from external email address. > > All permissions were setup correctly based on how-to > > http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat . > > Thank you for all your help in advance. > > > > These are relevant RT_SiteConfig.pm entries (LDAP auth is working and > > LDAP users are created in RT): > > > > Plugin('RT::Authen::ExternalAuth'); > > Set( $ExternalAuthPriority, ["My_LDAP"] ); > > Set( $ExternalInfoPriority, ["My_LDAP"] ); > > Set( $WebRemoteUserAutocreate, 1 ); > > Set( $UserAutocreateDefaultsOnLogin, { Privileged => 0 } ); > >