On Thu, Nov 12, 2015 at 12:23 PM, Joe Kirby <ki...@umbc.edu> wrote: > At time some folks on campus report that RT is slow for them. > > I try to create a test user with the same access but this does not always > help me because they may have a lot of tickets or a dashboard item/report > that I cannot emulate.
I wouldn't try to recreate the user that is experiencing slowness. I would try to work with that person. > Does RT have any built-in mechanism for SuperUser to do such a thing. I would start off by enabling query execute time logging. Search the internet for "slow query logging" and your database and you'll get the instructions for enabling the logging. > We use single sign on and thus I am unable to override that. We use SSO and if you wanted to side step that, there are mechanisms. -m
