Hi There!
I am having trouble with RT-Extension Extract Custom Field. Anyone ever done this before and can help? A quick help will be appreciated as we are missing critical requests Thank you. My template: EIN|Body|EIN:\s*(\w+) Address|Body|Address:\s*(\w+) Cell Phone|Body|Cell Phone:\s*(\w+) City|Body|City:\s*(\w+) First Name|Body|First Name:\s*(\w+) Last Name|Body|Last Name:\s*(\w+) My body: Ein:20-999-745 Address: 100, High Street Cell Phone:3809 City:Stoughton First Name:Marcelo Last Name:Calado Into my logs: Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Ein,20) added: 1324 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Ein,20) added: 1324 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Address,100) added: 1325 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Address,100) added: 1325 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Cell Phone,3809) added: 1326 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Cell Phone,3809) added: 1326 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (City,Stoughton) added: 1327 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (City,Stoughton) added: 1327 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (First Name,Marcelo) added: 1328 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (First Name,Marcelo) added: 1328 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Last Name,Calado) added: 1329 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Last Name,Calado) added: 1329 Dec 22 16:08:35 751081-tbsfryou RT: [27756] Ticket 347 created in queue 'TaxOnline' by mcalado Dec 22 16:08:35 751081-tbsfryou RT: [27756] Failed command 'address: 100, High Street'#012Error message: Command 'address' is unknown#012#012Failed command 'ein: 20-999-745'#012Error message: Command 'ein' is unknown Dec 22 16:08:35 751081-tbsfryou RT: [27756] Extended mailgate error: Failed command 'address: 100, High Street'#012Error message: Command 'address' is unknown#012#012Failed command 'ein: 20-999-745'#012Error message: Command 'ein' is unknown