Hi Tony! Thank you!
Following your exemple, I got the same error! But…. I set up my mail client for plain text and my body for: CustomField.{EIN}:45-1234567 CustomField.{Address}: 785, Hi Street CustomField.{Cell Phone}:781-999-8111 CustomField.{City}:Stoughton CustomField.{First Name}:Marcelo CustomField.{Last Name}:Calado And…………Works Fine….:) What I need to do to extract from mail and assign my tickets fields? Thank you So Much! From: Tony G Palomino [mailto:palom...@reed.edu] Sent: Tuesday, December 22, 2015 5:01 PM To: Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com> Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Extract Custom Fields - In our instance we extract information from email headers on ticket create. Our template looks something like: RTcustomfieldname1|X-header-name-1|.* RTcustomfieldname2|X-header-name-2|.* RTcustomfieldname3|X-header-name-3|.* I can see what you're trying to do with your template, but unfortunately don't have enough experience to know how to help further. On Tue, Dec 22, 2015 at 1:16 PM, Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com <mailto:mcal...@tbstaxservices.com> > wrote: Hi There! I am having trouble with RT-Extension Extract Custom Field. Anyone ever done this before and can help? A quick help will be appreciated as we are missing critical requests Thank you. My template: EIN|Body|EIN:\s*(\w+) Address|Body|Address:\s*(\w+) Cell Phone|Body|Cell Phone:\s*(\w+) City|Body|City:\s*(\w+) First Name|Body|First Name:\s*(\w+) Last Name|Body|Last Name:\s*(\w+) My body: Ein:20-999-745 Address: 100, High Street Cell Phone:3809 City:Stoughton First Name:Marcelo Last Name:Calado Into my logs: Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Ein,20) added: 1324 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Ein,20) added: 1324 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Address,100) added: 1325 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Address,100) added: 1325 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Cell Phone,3809) added: 1326 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Cell Phone,3809) added: 1326 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (City,Stoughton) added: 1327 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (City,Stoughton) added: 1327 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (First Name,Marcelo) added: 1328 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (First Name,Marcelo) added: 1328 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Last Name,Calado) added: 1329 Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Last Name,Calado) added: 1329 Dec 22 16:08:35 751081-tbsfryou RT: [27756] Ticket 347 created in queue 'TaxOnline' by mcalado Dec 22 16:08:35 751081-tbsfryou RT: [27756] Failed command 'address: 100, High Street'#012Error message: Command 'address' is unknown#012#012Failed command 'ein: 20-999-745'#012Error message: Command 'ein' is unknown Dec 22 16:08:35 751081-tbsfryou RT: [27756] Extended mailgate error: Failed command 'address: 100, High Street'#012Error message: Command 'address' is unknown#012#012Failed command 'ein: 20-999-745'#012Error message: Command 'ein' is unknown -- tony.palom...@reed.edu <mailto:tony.palom...@reed.edu> Director, Computer User Services Reed College 503-788-6622