You can use a shared rt-correspondance@ and rt-comment@ address. RT will use the ticket # when reading to modify the ticket accordingly.
I have about 30 or so queues, and I use common rt-correspondance@ and rt-comments@ as you are asking about, without issue. Trev On Mon, Dec 28, 2015 at 6:42 AM, Asanka Gunasekera < asanka_gunasek...@yahoo.co.uk> wrote: > Hi just wondering whether it is possible to use just 2 email addresses for > all the queues. Once for correspondence and another for comment. In my RT > implementation I have about 25 queus and each queue needs minimum of 1 > dedicated mail account. If above is possible please let me know guide hot > to achieve this! > > Thanks and Regards >