Hi Trevor, thank you for the reply, that is great! but as per http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427
RT users the mail address in a particular way to sort the correspondence and comments, does this works in your case? I am using fetchmail to retrieve mail, do I need to change the mail client? Can you direct me to an document to get this going? I am sorry if this sounds out of the way, what are the precautions that I need to change the current set-up? Thanks and Best Regards -------------------------------------------- On Mon, 28/12/15, Trev <tre...@onepost.net> wrote: Subject: Re: [rt-users] Using 2 mail address for all ques To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Cc: "RT-List" <rt-users@lists.bestpractical.com> Date: Monday, 28 December, 2015, 19:31 You can use a shared rt-correspondance@ and rt-comment@ address. RT will use the ticket # when reading to modify the ticket accordingly. I have about 30 or so queues, and I use common rt-correspondance@ and rt-comments@ as you are asking about, without issue. Trev On Mon, Dec 28, 2015 at 6:42 AM, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Hi just wondering whether it is possible to use just 2 email addresses for all the queues. Once for correspondence and another for comment. In my RT implementation I have about 25 queus and each queue needs minimum of 1 dedicated mail account. If above is possible please let me know guide hot to achieve this! Thanks and Regards
