Hi! Thank you! Perhaps I made a mistake! The steps are: click on “new ticket in” , “details”, fill up “Children” or “Refers to” and the last one, click on “create”? I tried, but nothing happened. Does need to allow something or set up something before? Thank you. From: migetismad [mailto:migetis...@hotmail.com] Sent: Friday, January 08, 2016 1:41 PM To: Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com> Subject: RE: [rt-users] How to clone the ticket If you do it from display there is a button next to children in links. It says create. That will do it! Sent from my T-Mobile 4G LTE Device -------- Original message -------- From: Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com <mailto:mcal...@tbstaxservices.com> > Date:01/08/2016 6:23 PM (GMT+00:00) To: 'Ashley Etherington' <migetis...@hotmail.com <mailto:migetis...@hotmail.com> > Cc: Subject: RE: [rt-users] How to clone the ticket Hi Asheley, Thanks for all! I clicked on New Ticket ; on Details and fill up the Children, but dos no work! Will I made a mistake? Thank you. From: Ashley Etherington [mailto:migetis...@hotmail.com] Sent: Friday, January 08, 2016 12:11 PM To: Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com <mailto:mcal...@tbstaxservices.com> > Subject: RE: [rt-users] How to clone the ticket You can create a child of the ticket using the links section, This will copy across all custom field data _____ From: mcal...@tbstaxservices.com <mailto:mcal...@tbstaxservices.com> To: rt-users@lists.bestpractical.com <mailto:rt-users@lists.bestpractical.com> Date: Fri, 8 Jan 2016 11:56:18 -0500 Subject: [rt-users] How to clone the ticket Hi There, Is there a way to create a new “Clone Ticket” of the current ticket? And copy the custom field values from the current ticket? Thank you.
Re: [rt-users] How to clone the ticket
Marcelo Calado | TBS TAX Services Fri, 08 Jan 2016 11:07:10 -0800
- [rt-users] How to clone the ticket Marcelo Calado | TBS TAX Services
- Re: [rt-users] How to clone the tic... Marcelo Calado | TBS TAX Services
- Re: [rt-users] How to clone the... Maik Nergert