Scenario: Two different employees are working on and replying to the same ticket at the same time.
Is there a way to send a notification that this ticket has already been replied to before the second reply is sent? or while the second employee has the ticket open? Thank you for your help. -Jesse Maseto -------------------- Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
