Hi,
You need to firstly pick your deployment method from the web deployment
documentation.
I go for the nginx option, but I would suggest you use Apache and
mod_fastcgi as lots of people on this
list seem to be using RT in that manner.
The following will install mod_fastcgi on your CentOS box
yum install mod_fastcgi
Copy that example from the fastcgi section of the documentation:
https://docs.bestpractical.com/rt/4.4.0/web_deployment.html#mod_fastcgi
If you have installed RT in the default location the paths should be
fine.
Now make the changes described in the section regarding Running RT under
/rt
https://docs.bestpractical.com/rt/4.4.0/web_deployment.html#Running-RT-at-rt-rather-than
You have already set the webpath in RT_Config.pm, however you haven't
added the correct
ScriptAlias path nor Location to your apache configuration.
Hope that helps
Best Regards
Martin
On 2016-04-21 10:28, Yanni wrote:
Hello
I'm struggling a lot to understand how to configure Apache for RT.
I have gone through the documentation in the "Web deployment" section
but I don't understand
what am I supposed to do. Under the apache section it talks about
"mod_fastcgi" and "mod_fcgid".
Do I have these modules? What I add to "httpd.conf" depends on which
one of these modules I have or use?
I also borrowed the RT essentials book from our library but the book
is a bit out-of date and talks about RT3. There are a number of
how-to's online available but all a bit different to each other. I
presume that is because they are written by people who know what they
are doing so they config things they way, they believe is right.
Whenever I try to view RT I get this error: Forbidden, You don't have
permission to access /rt4 on this server. In a desperate attempt to
solve this permissions issue I did: "chown apache:apache -R /opt/rt4"
but with no luck.
I'm stuck at the moment because I don't know how to use Apache, so I
am asking for your help, please.
Below are my current configurations. When you can, please let me know
what I should do/correct.
--------------------------------------
Apache/2.4.6 (CentOS 7)
---------------------------------------
RT_SiteConfig.pm looks like this:
Set( $rtname, 'AD');
Set( $Organization, 'www.jimmy.ad.biosci.ac.uk [1]');
Set( $Timezone, 'GB');
#
Set( $WebDomain, 'jimmy.ad.biosci.ac.uk');
Set( $WebBaseURL, 'http://jimmy.ad.biosci.ac.uk');
Set( $WebPath, '/rt4');
Set( $WebPort, 443);
#
Set( $CorrespondAddress, 'b...@mail.biosci.ac.uk');
Set( $CommentAddress, 'comm...@mail.biosci.ac.uk');
Set( $SendMailPath, '/usr/lib/sendmail');
#
Set( $DatabaseType, 'mysql');
Set( $DatabaseUser, 'rtuser');
Set( $DatabasePassword, 'mypassword');
Set( $DatabaseName, 'rt4db');
#
Set( $LogtoSyslog, '');
Set ($LogToFile, 'debug');
------------------------------------------------------------------------
HTTPD.CONF:
<VirtualHost *:443>
ServerName jimmy.ad.biosci.ac.uk:443
Redirect / https://jimmy.ad.biosci.ac.uk/rt4
</VirtualHost>
-------------------------------------------------------------
SSL.CONF:
#</VirtualHost>
# Request Tracker
# ServerName rt.corp.example.com:443
ServerName jimmy.ad.biosci.ac.uk:443
AddDefaultCharset UTF-8
DocumentRoot /opt/rt4/share/html
Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
<Location />
Order allow,deny
Allow from all
</Location>
<Directory "/opt/rt4/sbin">
SSLOptions +StdEnvVars
</Directory>
</VirtualHost>
------------------------------------------------
Links:
------
[1] http://www.jimmy.ad.biosci.ac.uk
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
