Hello Matt, I want to have a report or a list of tickets showing if the original owner reassigns a ticket to another co-worker.
I will look in to the API. thx. -Jesse -------------------- Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com On Tue, Jun 14, 2016 at 3:19 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto > <je...@bywatersolutions.com> wrote: > > Hello All, > > > > I was wondering if there was a way to tracker a transaction of a ticket. > > Here is the scenario I'm referring to. > > > > The ticket is assigned an owner and then the owner reassigning the > ticket. > > This is recorded as a "Given" transaction in RT. > > > > I would love a way to track these types of transactions. > > Track in what context? > > You can get at the data via the API. > > -m >
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