OK, I now see the problem. Try this:
https://umbc.co1.qualtrics.com/SE/?{$m->comp('/Elements/QueryString', SID => 'SV_4IbNK0n1unOaIEB', groupid => 'BSG', ticketid => $Ticket->Id, ticketowner => $Ticket->OwnerObj->EmailAddress, customeremail => $Ticket->RequestorAddresses, ticketsubject => $Ticket->Subject, ); } Am 22.06.2016 um 12:56 schrieb Joe Kirby: > Thank you for such a quick response > > I did what you said and it suppresses the value in the email but I am > still not getting the value for query_string places within the url for > some reason. I did remove the quotes as that was a last ditch effort the > last time I tried > > Here is the result with the s in from of comp > > If you agree your issue is resolved, please give us feedback on your > experience by completing a brief satisfaction survey: > > > https://umbc.co1.qualtrics.com/SE/? > > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu <mailto:ki...@umbc.edu> > >> On Jun 22, 2016, at 6:52 AM, Christian Loos <cl...@netcologne.de >> <mailto:cl...@netcologne.de>> wrote: >> >> OK, my fault ;-) >> >> Change >> >> my $query_string = >> $HTML::Mason::Commands::m->comp('/Elements/QueryString', >> >> to this (note the 's') >> >> my $query_string = >> $HTML::Mason::Commands::m->scomp('/Elements/QueryString', >> >> and this >> >> https://umbc.co1.qualtrics.com/SE/?{'$query_string'} >> >> should be this (no quotes) >> >> https://umbc.co1.qualtrics.com/SE/?{$query_string} >> >> Chris >> >> Am 22.06.2016 um 12:40 schrieb Joe Kirby: >>> Thank you both. >>> >>> It does do a great job of translating however it does not seem the field >>> is actually available for the command line >>> >>> Here is the full template and then the email result. Am I missing a >>> comma or something? >>> >>> TEMPLATE-------- >>> RT-Attach-Message: Yes >>> Subject: {$Ticket->Subject} [RESOLVED] >>> >>> R e s o l u t i o n: >>> = = = = = = = = = = = = = = = = = = = >>> >>> {$Transaction->Content()} >>> _________________________________________ >>> >>> If you agree your issue is resolved, please give us feedback on your >>> experience by completing a brief satisfaction survey: >>> >>> { >>> my $query_string = >>> $HTML::Mason::Commands::m->comp('/Elements/QueryString', >>> SID => 'SV_4IbNK0n1unOaIEB', >>> groupid => 'BSG', >>> ticketid => $Ticket->Id, >>> ticketowner => $Ticket->OwnerObj->EmailAddress, >>> customeremail => $Ticket->RequestorAddresses, >>> ticketsubject => $Ticket->Subject, >>> ); >>> } >>> https://umbc.co1.qualtrics.com/SE/?{'$query_string'} >>> >>> >>> If you believe your issue has not been resolved, please respond to this >>> message, which will reopen your ticket. Note: A full record of your >>> request can be found at: >>> >>> Ticket <URL: >>> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > >>> >>> Thank You >>> —————————— >>> >>> Email result from TEMPLATE >>> >>> R e s o l u t i o n: >>> = = = = = = = = = = = = = = = = = = = >>> >>> This transaction appears to have no content >>> _________________________________________ >>> >>> If you agree your issue is resolved, please give us feedback on your >>> experience by completing a brief satisfaction survey: >>> >>> SID=SV_4IbNK0n1unOaIEB&customeremail=jkirby%40umbc.edu >>> <http://40umbc.edu>&groupid=BSG&ticketid=706954&ticketsubject=Test%20Case%23%201234 >>> https://umbc.co1.qualtrics.com/SE/?$query_string >>> >>> >>> If you believe your issue has not been resolved, please respond to this >>> message, which will reopen your ticket. Note: A full record of your >>> request can be found at: >>> >>> Ticket <URL: https://rt.umbc.edu/Ticket/Display.html?id=706954 > >>> >>> Thank You >>> >>> Joe Kirby , Assistant Vice President, Business Systems >>> Division of Information Technology (DoIT) >>> Support Response - http://www.umbc.edu/doit >>> Administration 627 >>> Office - 410-455-3020 >>> Email - ki...@umbc.edu <mailto:ki...@umbc.edu> >>> >>>> On Jun 22, 2016, at 5:12 AM, Christian Loos <cl...@netcologne.de >>>> <mailto:cl...@netcologne.de>> wrote: >>>> >>>> Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour: >>>>> Nice idea, but is $m available in RT templates (never tried) ? >>>> >>>> You are right, you must replace line >>>> >>>> my $query_string = $m->comp('/Elements/QueryString', >>>> >>>> with >>>> >>>> my $query_string = >>>> $HTML::Mason::Commands::m->comp('/Elements/QueryString', >>>> >>>> Chris >>> >> >> -- >> Christian Loos >> >> NETCOLOGNE Gesellschaft für Telekommunikation mbH >> Am Coloneum 9 | 50829 Köln >> >> Geschäftsführer: Jost Hermanns, Mario Wilhelm >> Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe >> HRB 25580, AG Köln > -- Christian Loos NETCOLOGNE Gesellschaft für Telekommunikation mbH Am Coloneum 9 | 50829 Köln Geschäftsführer: Jost Hermanns, Mario Wilhelm Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe HRB 25580, AG Köln --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016