For some reason I didn't see that option first when I wrote this message or it seemed to be absent. The problem is solved now, scrapped the idea of classifying by custom field and instead using regex to search inside subject & content.
On Wed, Jul 6, 2016 at 5:56 PM, Jim Brandt <[email protected]> wrote: > Each scrip has a stage that is set as part of the configuration through > the web UI. You should be able to find it on the Applies to tab when > configuring the scrip. By default, it will be set to Normal. To get the > scrip to run at the end in batch mode, you need to set that to Batch and > save the scrip. > > > On 7/1/16 10:29 PM, Nilesh wrote: > >> Can you provide some example? >> On the wiki I saw some scrip which was testing the return value of >> TransactionBatch method, but now after doing that I don't see the log. >> >> In custom action commit code: >> >> my $batch = $self->TicketObj->TransactionBatch; >> if($batch) { >> RT::Logger->info("transaction batch"); >> RT::Logger->info("Field Value: " . $self->TransactionObj- >> >>> FirstCustomFieldValue('Product')); >>> >> } >> >> -- >> Nilesh >> >> On 01-Jul-2016 10:52 pm, "Jim Brandt" <[email protected]> >> wrote: >> >> On 6/30/16 11:41 PM, Nilesh wrote: >> >>> Hi, >>> >>> I'm trying to assign the ticket to a queue based on a transaction >>> custom field, but I am unable to fetch the custom field in my scrip. >>> >>> Scrip details: >>> Condition: On correspond >>> Action: User defined >>> Template: Blank >>> >>> Custom condition: >>> 1; >>> >>> Custom action preparation code: >>> 1; >>> >>> Custom action commit code: >>> my $queueName = $self->TicketObj->QueueObj->Name; >>> RT::Logger->info("Queue name: $queueName"); >>> >>> my $trans = $self->TransactionObj; >>> RT::Logger->info($trans->FirstCustomFieldValue("Product")); >>> >>> ------------------ >>> >>> The method FirstCustomFieldValue returns empty even though the value >>> is >>> set in form submission. >>> >>> All the stuff I found on Google are about custom fields in tickets, >>> seems nobody uses transaction custom fields? >>> >>> I'm using RT 4.4.0. >>> >>> >>> >> If you are submitting the value for Product in the same update, the On >> Correspond transaction may run before the value is committed, so it's >> not there yet. Try moving the scrip to Batch stage rather than Normal. >> Batch runs at the end, so the value should be set. >> >> --------- >> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >> * Los Angeles - September, 2016 >> >>
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
