Hi,
I have unowned ticket. On update page
https://rt.site.com/Ticket/Update.html....
I write comment, status change to resolved and select resolver from list
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at this moment is order - correspond,resolve and finally take ticket -
this generates emailing to other ccs (in unowned ticket)
Better should be take-correspond-resolve
Is possible set up order of operation on ticket update via web interface ?
Thanks
Radek
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