Hi Asif, Start here:
https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html <https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html> Here’s an example of how to set up Fetchmail to poll for mail. set daemon 30 set invisible set no bouncemail set no syslog set logfile /var/log/fetchmail poll imap.gmail.com proto IMAP service 993 user emailaddr...@gmail.com pass userpassword folder Inbox ssl mda "/opt/rt4/bin/rt-mailgate --url https://your.url/ --queue ‘your-queue’ --action correspond” This is the way I do it, but you can also land the email directly on the server you are using. I’ve found that using external mail server ends with less spam blocks, etc. > On Aug 2, 2016, at 10:40 AM, asif <a...@techaccess.com> wrote: > > hi, Can someone help on this please. > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016