On Fri, Sep 23, 2016 at 2:20 PM, Alex Hall <ah...@autodist.com> wrote: > Okay, good to know about the permissions and deleting everything below > mason_data/obj. I re-created the obj directory and set it to > www-data:www-data 755. > > I ran perl -c on the main config file, with the two plugin lines commented > out and not, and on the RT_SiteConfig.d/70-plugins file I made that holds > those lines. In all three cases, Perl reports that the syntax is okay. > > To make sure I'm not going nuts from all the things I've tried recently, I > tested things once more. I commented out the plugin lines, ran > update-rt-siteconfig and update-rt-siteconfig-4 (what's the difference?),
update-rt-siteconfig is a symlink. It points to update-rt-siteconfig-4. The command is obsolete in 4.4 since RT natively supports config snippets without needing a command to regenerate a site config. > and tried to spawn the FCGI server. It worked. Uncommented, and the FCGI > server exited with status code 255 when not commented. Oh, between the two > attempts I also ran the delete command you sent. Is there a step I'm > missing? Maybe something so obvious you didn't think to mention it? This is > clearly atypical for RT plugins, so it almost has to be something I'm > missing/doing wrong. What did you do to install the module? Did you read my comment in a previous email about RTHOME? Please list the exact commands and their output. wget or curl? tar? perl Makefile.PL? etc. Maybe we'll see something. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017