Hi,
I'm curious how to solve this one too :)
even a bit more specific: if the requestor mails, reset status (so not
'anybody')
Best regards,
Piet
On 26-9-2016 14:46, Felix Defrance wrote:
Hi,
I need to change ticket status to open when anybody respond to a
ticket by email or web UI and when the ticket is in a specific status.
This is a custom lifecycle, without stalled status, and which the
stalled status is a custom named status.
So anybody known, how i could do the same "lifecycle" as stalled, but
for another status ?
Thx,
--
Félix Defrance
PGP: 0x0F04DC57
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Dit bericht is gescanned op virussen en andere gevaarlijke
inhoud door MailScanner en lijkt schoon te zijn.
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
