On Mon, Sep 26, 2016 at 06:02:53PM +0200, Patrick G. Stoesser wrote: > Hello there, > > I'm using RT 4.2.8. I'm having several queues for several departments. > > Now, tickets have to be pushed into other queues where then the > according department works on them. But the "pusher" should not be a > member of the queue, and he should not even see the queue. > > Now I'm not getting anywhere with this. How do I systematically > enable users to push tickets in queues in which they are no members, > and which they don't need to see? > > Thanks for any advice. > > Regards, Patrick
Hi Patrick, We have given the groups that should only be able to 'push' at ticket to a queue only the SeeQueue and CreateTicket rights. They can see the name of the queue(s) in that assignment dropdown but not the tickets in the queue. Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
