You can write a simple scrip with a pre commit action to change the TicketObj status. See the api docs.
-- Nilesh On 04-Oct-2016 5:22 PM, "David Schmidt" <david.schm...@univie.ac.at> wrote: > Hello list, > > I would like to set a tickets status to "resolved" on reply. The wiki > mentions a "On Reply" action that I cannot find in my rt instance. > > https://rt-wiki.bestpractical.com/wiki/ManualScrips > > cheers > david > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017 >
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
