Hello Nilesh and thank you for your reply.
Your advice would have been helpful if I hadnt looked for documentation
before. Which I did.
I am wildly searching for information using random search parameters
instead of following a tutorial of some sort. Is there any?
Luckily I found what I needed in another rt-users email.
Here is my solution:
===================================
Admin > Scrips > Create
Description: OnCorrespondSetResolved
Condition: On Correspond
Action: User Defined
Template: Blank
Custom Condition: #leave empty
Custom action preparation code:
return 1;
Custom action commit code:
my ($status, $msg) = $self->TicketObj->SetStatus("resolved");
unless ( $status ) {
$RT::Logger->error("Couldn't change status: $msg");
return 0;
}
return 1;
======================================
On 05.10.2016 03:13, Nilesh wrote:
You can write a simple scrip with a pre commit action to change the
TicketObj status. See the api docs.
--
Nilesh
On 04-Oct-2016 5:22 PM, "David Schmidt" <david.schm...@univie.ac.at>
wrote:
Hello list,
I would like to set a tickets status to "resolved" on reply. The wiki
mentions a "On Reply" action that I cannot find in my rt instance.
https://rt-wiki.bestpractical.com/wiki/ManualScrips
cheers
david
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
