On Tue, Oct 11, 2016 at 1:54 PM, Bryon Baker <bba...@copesan.com> wrote: > Matt > Thanks for the reply. > > All I want to do is add an entry in the ticket history that contains the > return information from the call to the web service. I have the information > logged to the log file, but I also want an entry record in the history of the > ticket. So no action something very simple. > > I know when a custom fields are changed or updated this information shows up > in the history of the ticket. With the web service call a message is > received but a custom field is not needed for the information, just would > like an entry in the history of the ticket of the message from web service > call.
I hear what you are saying. I don't know off the top of my head how to accomplish it. So you have: Email -> RT -> Scrip gets triggered -> Web service call is made -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
