Thanks Bill I should have thought of that, I will pursue one of those options.
Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 Ext. 2296 * 262-783-6261 Ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bill Cole Sent: Tuesday, October 11, 2016 11:16 PM To: rt-users <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] create transaction record On 10 Oct 2016, at 17:16, Bryon Baker wrote: > Hello List > > I have created a custom scrip the will respond to an email via a web > service call. I would like to create a transaction with the return > message. > > Can someone give me a little code snippet or some direction on how to > create the transaction? With our creating or updating a custom field. > > I have read about the _RecoredTransaction but I think this may be the > wrong route and I have not found any example code to help me out. Have you read https://docs.bestpractical.com/rt/4.4.1/RT/Transaction.html#Create ? Probably more useful: https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Comment The simplest way to call it, given a RT::Ticket object named ticket: $ticket->Comment( Content => "I'm A Little Teapot" ); And now you have a new comment transaction. --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017