Hi Alex,
I'm guessing you are looking for full text indexing, further details can
be found here:
https://docs.bestpractical.com/rt/4.4.1/full_text_indexing.html
Best Regards
Martin
On 2016-11-07 13:57, Alex Hall wrote:
Hello list,
Some users at work are wondering if they can search ticket contents?
There's no way in the search builder, but I know I can plug any SQL I
want to into the advanced search. Even if I knew the SQL to use,
though, that's only a saved search for that string. Could I somehow
offer users a way to search for a string they enter when they're ready
to search? I don't want to expose the actual SQL query, as there's too
much chance of a misplaced punctuation mark or mistyped character
causing errors. Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
