Hi all, That 'subject' dropdown has content-type, but not just content. Is there a setting I've missed?
On Mon, Nov 7, 2016 at 9:16 AM, Kenneth Marshall <k...@rice.edu> wrote: > On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > > Hello list, > > Some users at work are wondering if they can search ticket contents? > > There's no way in the search builder, but I know I can plug any SQL I > want > > to into the advanced search. Even if I knew the SQL to use, though, > that's > > only a saved search for that string. Could I somehow offer users a way to > > search for a string they enter when they're ready to search? I don't want > > to expose the actual SQL query, as there's too much chance of a misplaced > > punctuation mark or mistyped character causing errors. Thanks. > > > > -- > > Alex Hall > > Automatic Distributors, IT department > > ah...@autodist.com > > > Hi Alex, > > In advanced search, you select 'Content' and the the items to search > for. Does that not work for you? > > Regards, > Ken > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017