We always leave it at the default. I did a search for "queue:technology", and here's the format it uses:
'<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#', '<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject', Status, QueueName, Owner, Priority, '__NEWLINE__', '__NBSP__', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' On Fri, Nov 18, 2016 at 9:03 AM, Sinapius, Vinzenz < vinzenz.sinap...@tracetronic.de> wrote: > Hi Alex, > > > > What is the Format-String of your search? (It’s under the advanced tab, > when you edit the search) > > > > The scrip looks fine. > > > > Cheers, > > Vinzenz > > Vinzenz Sinapius > Information Technology | Informationstechnik > > *trace**tronic* GmbH > Stuttgarter Str. 3 > 01189 DRESDEN > GERMANY > > Phone: +49 351 205768-167 > Fax: +49 351 205768-999 > E-mail: vinzenz.sinap...@tracetronic.de > > Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY > Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. > Peter Strähle > Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 > > > > *Von:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im > Auftrag von *Alex Hall > *Gesendet:* Freitag, 18. November 2016 14:29 > *An:* rt-users <rt-users@lists.bestpractical.com> > *Betreff:* [rt-users] Owner not showing in search results? > > > > Hi all, > > We have an odd problem. I've put a script in place that sets the requestor > of a ticket to be its owner, and that works perfectly when viewing a > ticket--the owner is shown as the requestor. The problem is that search > results show most tickets as being owned by nobody, but if you click a > ticket, you see the owner has actually been set as expected. It's just > search results that don't want to show the owner. > > I found this script on the Wiki, and don't know enough about RT's > internals to say if it does everything it should. Does anyone see any > possible problems with it that would cause the issue with search results? > > > # get actor ID > my $Actor = $self->TransactionObj->Creator; > #if actor is RT_SystemUser then get out of here > return 1 if $Actor == $RT::SystemUser->id; > #prevents a ticket being assigned to an unprivileged user, comment out if > you want this > return 1 unless $self->TransactionObj->CreatorObj->Privileged; > #get out unless ticket owner is nobody > return 1 unless $self->TicketObj->Owner == $RT::Nobody->id; > #try to change owner > $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user > #". $Actor ); > my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => > $Actor, RecordTransaction => 0); > unless( $status ) { > $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" > ); > return undef; > } > > return 1; > > > -- > > Alex Hall > > Automatic Distributors, IT department > > ah...@autodist.com > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017