> On Feb 23, 2017, at 09:19, Kenneth Marshall <[email protected]> wrote:
> Hi Alex and Robert,
>
> What happens if you set RecordTransaction to 1/true? I have not checked the
> code,
> but I would imagine that if you do not record the transaction, the cache
> infrastructure
> would not invalidate the old entry and would continue to serve stale data.
> Something
> to try perhaps.
I've tried both, and neither made a difference as far as I remember.
> On Feb 23, 2017, at 09:19, Kenneth Marshall <[email protected]> wrote:
>
> On Thu, Feb 23, 2017 at 08:51:29AM -0500, Alex Hall wrote:
>> I'm going to send the email I normally hate to receive. If you ever figure
>> this out, please share it with the list!
>>
>> I have a script to assign the ticket creator as the owner on creation, which
>> works perfectly. Like you, though, the owner fails to display properly in
>> ticket lists but works if you open a ticket. This has annoyed all our staff
>> for months, but when I asked about on this list, we couldn't work out what
>> the problem was.
>>
>> Sorry you're running into this, but at the same time, I'm glad to know it's
>> not just me. :)
>>> On Feb 23, 2017, at 08:13, Robert Blayzor <[email protected]> wrote:
>>>
>>> Running RT 4.4.1 - running fine for years and probably never noticed this
>>> before. We have a Scrip that runs that probably carried over from the
>>> pre-RT4 days.
>>>
>>>
>>> Pretty common function is to change the Owner of the ticket from “Nobody”
>>> to the first person to correspond if they are a privileged user in RT. The
>>> Scrip is below and it does work. (kind of).
>>>
>>>
>>> What works: When user is first to correspond, Scrip executes and in Ticket
>>> view the Owner is set as expected.
>>>
>>>
>>> What doesn’t work: If we go into the queue and list all the open tickets,
>>> the owner will be listed as “nobody” in this view, but if you open the
>>> ticket, there is an owner. If you change the owner to someone else and
>>> change it back, then it seems to fix this issue.
>>>
>>>
>>> Is this just a display bug or are we not using the proper method to change
>>> the owner of the Ticket?
>>>
>>>
>>>
>>> Here is the Scrip we’ve been using:
>>>
>>> # Condition: On correspond
>>> # Action: User Defined
>>> # Template: blank
>>>
>>> my $Actor = $self->TransactionObj->Creator;
>>> my $Queue = $self->TicketObj->QueueObj;
>>>
>>> # if actor is RT_SystemUser then get out of here
>>> return 1 if $Actor == $RT::SystemUser->id;
>>>
>>> # get out unless ticket owner is nobody
>>> return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
>>>
>>> # get out unless $Actor is not part of AdminCc watchers
>>> return 1 unless $Queue->IsWatcher(Type => 'AdminCc', PrincipalId => $Actor);
>>>
>>> # do the actual 'status update'
>>> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value =>
>>> $Actor, RecordTransaction => 0);
>>> unless( $status ) {
>>> $RT::Logger->warning( "Can't set ticket owner to $Actor: $msg" );
>>> return undef;
>>> }
>>> return 1;
>>>
>
>
> Hi Alex and Robert,
>
> What happens if you set RecordTransaction to 1/true? I have not checked the
> code,
> but I would imagine that if you do not record the transaction, the cache
> infrastructure
> would not invalidate the old entry and would continue to serve stale data.
> Something
> to try perhaps.
>
> Regards,
> Ken
