On Thu, Feb 23, 2017 at 10:12:19AM -0500, Robert Blayzor wrote: > I did try that, and it literally did nothing. (other than recorded the change > in the ticket and created empty emails to requestors) > > This has been very easy to re-produce and there must be some different way > the Owner is pulled in the Queue view vs. actual ticket view. It is annoying > as we have people pulling the queue list of tickets looking for unowned > tickets which do not appear on the dashboard, but they do in queue view. > > > Even if I do a custom query for unowned tickets, they do not show up; yet in > queue view it still shows them unowned. >
Hi, We are still working on our 4.4.1 upgrade so I do not yet have a place to reproduce your problem. Enabling SQL and RT debugging would be the next option. Regards, Ken
