Hello, I am Deependra from IDC. I have a position name is "Windows/VMWare Lead". Please revert to me if you are interested.
Role: Windows/VMWare Lead Location: Princeton NJ (Day 1 onsite) Rate: $60/HR on C2C (MAX) Job Description: * Manage daily operations of 24/7 IT infrastructure under Open Systems (Windows/VMWare/Vblock/Linux/Solaris/AIX) * Monitor and manage incident and request tickets for content, proper routing, first call resolution, problem detection, and timely closure * Manage delivery of services and resources to meet or exceed service level agreements and key performance indicators * Own Service Level Agreements agreed between HCL and customer and ensure they are met all the times * Leading the Disaster Recovery measures and all other ITSM process areas for Open Systems to comply with customer policies * Ensure all operational processes and procedures are clearly documented and maintained * Lead incident management, request management, problem management, change management, configuration management, release and deployment management, and disaster recovery processes * Manage and communicate high severity issues through resolution, providing accurate and timely status reports to management * Lead the team in the design and development of new services and solutions * Update and modify the modernization roadmap to optimize and improve service performance * Lead the troubleshooting of complex issues to resolution, keeping management and stakeholders apprised of status and root cause, as applicable * Coordinate with customers and stakeholders as necessary to complete required operation and maintenance activities Education: * B.S. degree from an accredited institution in Computer Science, Engineering, Mathematics Required Experience: * 10+ years of experience in troubleshooting, maintenance, enhancement, and operations of enterprise IT systems * 5+ years of experience designing, implementing, and administering VMWare, Red Hat, and Windows * 3+ years of experience in a leadership role * Strong oral and written communication skills including briefing senior/CXO leadership Desired Skills and Abilities: * Certified ITIL 4 Managing Professional or Strategic Leader * Experience with JIRA and/or ServiceNow * 2+ years of experience leading Federal Government contract programs using Agile methodologies, preferably SAFe ITIL certification * Experience utilizing metrics and data in order to drive program strategy * 3+ years providing technical leadership migrating from on premise to the cloud (AWS, Azure, or Google) * Experience with DevSecOps * Strong communication skills. * Should have ability to work independently. * To adhere to quality standards, regulatory requirements and company policies * To provide support for on call escalations and doing incident and problem management * To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team * To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases * Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interview or participation in hiring drives * To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Thanks and Regard; Deependra Kumar IDC Technologies Inc. Email: [email protected]<mailto:[email protected]> Phone: (408) 834-8296 Text: (408) 834-8296 Website: idctechnologies.com<http://idctechnologies.com/> -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/DXZP273MB0510B596D3470C5A47030277F6FF9%40DXZP273MB0510.AREP273.PROD.OUTLOOK.COM.
