Hi, Same here. I have 5 small websites hosted at hostingrails.com. Since April, I have much troubles with my apps.
I already wrote to the sales. =================== Your new support system, just for opening a technical support ticket is really annoying. With the old you could open a ticket in 2 clicks. Now I have to navigate through too many menus. It's really annoying. Reply from Hostingrails.com (Sat May-01-2010 12:29): I am sorry for any inconvenience this causes. With this new ticketing system we will keep track of your tickets in your Customer Manager so you can review them at any time. It is also better for tracking and to ensure you get a more timely response from the technicians. I do understand it is more steps but it will be a benefit to you in regards to the support you receive and for referencing previous tickets. If you have any other questions or concerns please let us know. =================== I don't want to bother you. I'm just a customer since 2006 that is beginning to think that your new support is really decreasing in quality. I was talking about your new interface, now I am talking about the people behind it. Before we had replies in less than 3 hours, with pertinent remarks and replies. Now I have open a ticket about emails, they are avoiding questions, not analysing the server, and now that emails are working again, they don't know why (I didn't changed anything) and they still asking if the emails are not sent in my spam folder. A migration have been done: all my apps hae been changed to a new servers, and nothing was ensured to get no regressions: I am still missing a rails 2.3.2 gem for one of my application. I was really surprised to find a good level of service with HostingRails back then, now I am really thinking about leaving you guys. I prefer to pay more and have a greater service elsewhere. Do something please, for the sake of your service image. Best regards, Mickael Faivre-Maçon. Reply from Jumpline CS Agent Geoff S (Fri May-07-2010 09:35): We are currently looking into this issue in your other support ticket. ======================= Too sad. Mickael Faivre-Maçon. -- Posted via http://www.ruby-forum.com/. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-t...@googlegroups.com. To unsubscribe from this group, send email to rubyonrails-talk+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
