Here is some more info on this error:
http://support.microsoft.com/kb/155738 (http://support.microsoft.com/kb/155738) Regards Mark Perry Systems & Networks Administrator Telephonetics VIP Ltd “making sound business sense” Simply dial +44 (0)1442 242 242 and ask for me by name. www.telephoneticsVIP.co.uk (http://www.telephoneticsvip.co.uk/) Providing innovative hosted and customer premises speech recognition and voice automation solutions. Disclaimer: available at http://www.telephoneticsVIP.co.uk/telephonetics/emaildisclaimer.jsp (http://www.telephoneticsvip.co.uk/telephonetics/emaildisclaimer.jsp) or by sending email to <mailto:email-disclai...@telephoneticsvip.co.uk (mailto:email-disclai...@telephoneticsvip.co.uk) applies to this email. Registered address: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire HP1 1BB Registered in England No: 2831215 From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Paul A Mountcastle Jr. Sent: 06 August 2009 15:51 To: Servers Alive Discussion List Subject: RE: [SA-list] 10038 error Hi Mark, The error is on the actual ping, not on any check that may be dependent on it. I am able to ping the resource from a command line if SA is kicking out this error. Subsequent ping checks report same error once this error is generated once. Resolution seems to be to restart SA services. I set all checks to alert on less than 60% response and only if the resource is down more than 2 times. This error is reported back if I am checking internal or external resource using ping check. I understand the If...,Then logic, but I am mostly concerned as to what this error code means and how to resolve it without having to restart SA services at all hours. Thank you, Paul- Paul A. Mountcastle Jr., MCP 3542121 CGAtlantic, Inc. 90 2nd Street Mineola, NY 11501 Phone: 516-625-5100 x130 Direct Dial: 928-277-1395 Cell: 928-277-3000 Email: pmountcas...@cgatlantic.com (mailto:pmountcas...@cgatlantic.com) http://www.cgatlantic.com (http://www.cgatlantic.com/) -------------------------------------------------------------------------------- From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Mark Perry Sent: Thursday, August 06, 2009 7:16 AM To: Servers Alive Discussion List Subject: RE: [SA-list] 10038 error Sorry for all the questions just trying to build a picture of what is happening: The error is on the actual ping check and not a any check which may be dependent on it? e.g. Is it possible that the ping succeeds as the link is up and the link fails over after this point? When the failure occurs can you then ping the ip address from the same box from command line? Do subsequent ping checks succeed or fail from SA? If they succeed it maybe that you just need to change the check to alert when 2 or 3 times down. Alternatively you could have a check test for link down on primary link using the inverse check box which does not generate an alarm or sends an alarm only to tech support (not the client) and have a dependent check to the secondary link to alert when it is down. Therefore the logic would be: If link 1 down check link 2 if down send alert to client. Even this approach can be problematic if the check occurs during failover there is scope in which both could say down at the wrong moment which is why a number of my checks only alert when 2x down. Regards Mark Perry Systems & Networks Administrator Telephonetics VIP Ltd “making sound business sense” Simply dial +44 (0)1442 242 242 and ask for me by name. www.telephoneticsVIP.co.uk (http://www.telephoneticsvip.co.uk/) Providing innovative hosted and customer premises speech recognition and voice automation solutions. Disclaimer: available at http://www.telephoneticsVIP.co.uk/telephonetics/emaildisclaimer.jsp (http://www.telephoneticsvip.co.uk/telephonetics/emaildisclaimer.jsp) or by sending email to <mailto:email-disclai...@telephoneticsvip.co.uk (mailto:email-disclai...@telephoneticsvip.co.uk) applies to this email. Registered address: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire HP1 1BB Registered in England No: 2831215 From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Paul A Mountcastle Jr. Sent: 06 August 2009 13:46 To: Servers Alive Discussion List Subject: RE: [SA-list] 10038 error @Mark Perry This does not kill SA. Check is a ping to an external WAN interface on an internet router. I know the service is not down. I also see this when pinging internal machines as well, but only if my ISP failover kicks in. Need more info? Paul A. Mountcastle Jr., MCP 3542121 CGAtlantic, Inc. 90 2nd Street Mineola, NY 11501 Phone: 516-625-5100 x130 Direct Dial: 928-277-1395 Cell: 928-277-3000 Email: pmountcas...@cgatlantic.com (mailto:pmountcas...@cgatlantic.com) http://www.cgatlantic.com (http://www.cgatlantic.com/) -------------------------------------------------------------------------------- From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Mark Perry Sent: Thursday, August 06, 2009 3:06 AM To: Servers Alive Discussion List Subject: RE: [SA-list] 10038 error There isn’t enough info here really. Are you saying that it kills SA? Are you able to see which check does this? Regards Mark Perry Systems & Networks Administrator Telephonetics VIP Ltd “making sound business sense” Simply dial +44 (0)1442 242 242 and ask for me by name. www.telephoneticsVIP.co.uk (http://www.telephoneticsvip.co.uk/) Providing innovative hosted and customer premises speech recognition and voice automation solutions. Disclaimer: available at http://www.telephoneticsVIP.co.uk/telephonetics/emaildisclaimer.jsp (http://www.telephoneticsvip.co.uk/telephonetics/emaildisclaimer.jsp) or by sending email to <mailto:email-disclai...@telephoneticsvip.co.uk (mailto:email-disclai...@telephoneticsvip.co.uk) applies to this email. Registered address: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire HP1 1BB Registered in England No: 2831215 From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Paul A Mountcastle Jr. Sent: 06 August 2009 06:25 To: Servers Alive Discussion List Subject: [SA-list] 10038 error I have multiple ISP lines from different vendors coming in to my datacenter. When I experience a failover from one circuit to another, Servers Alive kicks out the following error: (ERR: [10038] Socket operation on non-socket(25039)) A restart of Servers Alive seems to resolve this error. Why does this occur? I am not always able to restart the services in a timely manner, as it sometimes happens overnights; This leads to my clients getting false alerts. Thank you, Paul- Paul A. Mountcastle Jr., MCP 3542121 CGAtlantic, Inc. 90 2nd Street Mineola, NY 11501 Phone: 516-625-5100 x130 Direct Dial: 928-277-1395 Cell: 928-277-3000 Email: pmountcas...@cgatlantic.com (mailto:pmountcas...@cgatlantic.com) http://www.cgatlantic.com (http://www.cgatlantic.com/) This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. This Message Has Been Processed By IronPort Systems, a CGAtlantic Partner. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. -------------------------------------------------------------------------------- Telephonetics VIP is a limited company registered in England and Wales. Registered number: 2831215. Registered office: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1BB. The disclaimer available at: http://www.telephoneticsvip.co.uk/telephoneticsvip/emaildisclaimer.jsp (http://www.telephoneticsvip.couk/telephoneticsvip/emaildisclaimer.jsp) , applies to this message and any associated files. -------------------------------------------------------------------------------- To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. This Message Has Been Processed By IronPort Systems, a CGAtlantic Partner. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. -------------------------------------------------------------------------------- Telephonetics VIP is a limited company registered in England and Wales. Registered number: 2831215. Registered office: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1BB. The disclaimer available at: http://www.telephoneticsvip.co.uk/telephoneticsvip/emaildisclaimer.jsp (http://www.telephoneticsvip.co.uk/telephoneticsvip/emaildisclaimer.jsp) , applies to this message and any associated files. -------------------------------------------------------------------------------- To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. This Message Has Been Processed By IronPort Systems, a CGAtlantic Partner. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. -------------------------------------------------------------------------------- Telephonetics VIP is a limited company registered in England and Wales. Registered number: 2831215. Registered office: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1BB. The disclaimer available at: http://www.telephoneticsvip.co.uk/telephoneticsvip/emaildisclaimer.jsp (http://www.telephoneticsvip.co.uk/telephoneticsvip/emaildisclaimer.jsp) , applies to this message and any associated files. -------------------------------------------------------------------------------- To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list.
