Well, then you can hear about this one... I was shocked that I received a telephone call from one of the Samba developers within a couple of hours of having posted to the forum about recycle bin capabilities. He walked me through setting it up and it appears to be working. He threw in some free tidbits that I, as a (admittedly very) new user, needed to know.
The call was on his time and his dime. I cannot express my gratitude in words - I'm *still* in shock :) Thank you, John. /===========================================================\ | Michael Luevane + | | System Administrator + mikel @ quantec llc . com | | Quantec, LLC + www.quantecllc.com | | 503-228-2992 + | \===========================================================/ -----Original Message----- From: [EMAIL PROTECTED] [mailto:samba-admin@;lists.samba.org]On Behalf Of John H Terpstra Sent: Wednesday, October 23, 2002 4:39 PM To: Philip Burrow Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: Re: [Samba] Re: How Samba let us down On Wed, 23 Oct 2002, Philip Burrow wrote: Philip, Those of us who work on Samba do so with great passion. We do our best to be realistic about the nature of what we are offering our users. We know there are bugs in samba and do our best to avoid shipping anything that is broken. Some of the Samba-Team do NOT get paid to work on Samba, yet at our own expense we help our users out of their dilemas. Many of us regularly call samba users, no matter where they may be in the world. Often that is the only way we can put out someone's burning fire. We are not able to enforce such people to report back to the list what the solution was, and we often do not have the time to do this either. So we make someone happy and no-one gets to hear about it. That's life. It is true that not every soul finds relief from the samba mailing list. But then again we do document, on the samba web site as well as in the samba documentation, the names of individuals and commercial companies that can be contacted for samba support. These will gladly help a really stuck user - for a fee. I guess that is no shame, is it? After all I guess you too like to get paid for the work you do. If nothing else, some people may be better informed today about the tremendous effort that goes on behind the scenes, and they will certainly see that we care. If you think that the answer rate is so low as to be ridiculous, than I assure you is not the case. But do remember that answering requests is VERY time consuming, and is voluntary. - John T. -- To unsubscribe from this list go to the following URL and read the instructions: http://lists.samba.org/mailman/listinfo/samba
