Stef, since the log file is too big, to be sent through the maillist, I send it straight to you, and will send the terminal output to the list:
I disconnected the Trust (Mustek) and ran the debug, as root and regular user root at ubuntu:~# export SANE_DEBUG_SANEI_USB=255 root at ubuntu:~# scanimage -L 2>probe.log device `genesys:libusb:005:002' is a Hewlett Packard ScanJet 3670c flatbed scanner root at ubuntu:~# ubuntu at ubuntu:~$ export SANE_DEBUG_SANEI_USB=255;scanimage -L 2>probe.log No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). ubuntu at ubuntu:~$ the host is an HP Compaq Desktop thank you for your time 2011/7/31 KasperH wrote: > for another purpose, I booted a live installation of Ubuntu 10.04 and > guess what: > > ubuntu at ubuntu:~$ scanimage -L > device `gt68xx:libusb:002:002' is a Mustek BearPaw 1200 CU flatbed scanner > ubuntu at ubuntu:~$ su - > Password: > root at ubuntu:~# scanimage -L > device `gt68xx:libusb:002:002' is a Mustek BearPaw 1200 CU flatbed scanner > device `genesys:libusb:005:002' is a Hewlett Packard ScanJet 3670c > flatbed scanner > root at ubuntu:~# ?uname -a > Linux ubuntu 2.6.32-33-generic #70-Ubuntu SMP Thu Jul 7 21:09:46 UTC > 2011 i686 GNU/Linux > root at ubuntu:~# > > > so the root user is now seeing the scanner with ' scanimage -L' , but > the regular user is not seeing it > > > thanks, > > Kasper > > 2011/7/31 KasperH wrote: >> Merci Stef, >> >> I hooked the scanner to a different USB port (005, instead of 002), >> since I found a scanner that is working, a Trust Flat Scan USB 19200. >> I disconnected that one for the test. >> >> >> Please find the probe.log attached >> >> [root at fedje ~]# export SANE_DEBUG_SANEI_USB=255 >> [root at fedje ~]# scanimage -L 2>probe.log >> >> No scanners were identified. If you were expecting something different, >> check that the scanner is plugged in, turned on and detected by the >> sane-find-scanner tool (if appropriate). Please read the documentation >> which came with this software (README, FAQ, manpages). >> [root at fedje ~]# ?lsusb | sort >> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub >> Bus 001 Device 002: ID 1058:1001 Western Digital Technologies, Inc. >> External Hard Disk [Elements] >> Bus 001 Device 004: ID 2116:0320 >> Bus 001 Device 006: ID 152d:2336 JMicron Technology Corp. / JMicron >> USA Technology Corp. Hard Disk Drive >> Bus 001 Device 007: ID 152d:2336 JMicron Technology Corp. / JMicron >> USA Technology Corp. Hard Disk Drive >> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub >> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub >> Bus 003 Device 002: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse >> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub >> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub >> Bus 005 Device 002: ID 03f0:1405 Hewlett-Packard ScanJet 3670 >> [root at fedje ~]# >> >> the 2116:0320 ?is a NEC DVD/CD writer >> >> >> Thank you for your time >> >> >> 2011/7/31 stef wrote: >>> Le vendredi 29 juillet 2011 22:51:01 KasperH, vous avez ?crit : >>>> my HP ScanJet 3670 is not working under Fedora14. It used to work, >>>> when I was running WinXP on the same hardware. It is still working >>>> fine connected to my WinXP laptop's >>>> >>>> troubleshooting I've done so far: >>>> >>>> [root at fedje ~]# yum list installed | grep -i sane >>>> sane-backends.i686 ? ? ? ? ? ? ? ? ? ? ?1.0.22-3.fc14 ? ? ? ? ? ? @updates >>>> sane-backends-libs.i686 ? ? ? ? ? ? ? ? 1.0.22-3.fc14 ? ? ? ? ? ?@updates >>>> sane-backends-libs-gphoto2.i686 ? ?1.0.22-3.fc14 ? ? ? ? ? ? @updates >>>> sane-frontends.i686 ? ? ? ? ? ? ? ? ? ? ?1.0.14-10.fc14 ? ? ? ? ? ?@fedora >>>> xsane.i686 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 0.998-4.fc14 >>>> @updates xsane-common.i686 ? ? ? ? ? ? ? ? ? ? ?0.998-4.fc14 >>>> ?@updates [root at fedje ~]# sane-find-scanner >>>> ... >>>> found USB scanner (vendor=0x03f0, product=0x1405, chip=GL646_HP?) at >>>> libusb:002:002 >>>> ... >>>> [root at fedje ~]# scanimage --version >>>> scanimage (sane-backends) 1.0.22; backend version 1.0.22 >>>> [root at fedje ~]# scanimage -L >>>> No scanners were identified. >>>> ... >>>> [root at fedje ~]# lsusb >>>> ... >>>> Bus 002 Device 002: ID 03f0:1405 Hewlett-Packard ScanJet 3670 >>>> ... >>>> [root at fedje ~]# cat /proc/bus/usb/devices >>>> ... >>>> T: ?Bus=02 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= ?2 Spd=12 ?MxCh= 0 >>>> D: ?Ver= 1.10 Cls=ff(vend.) Sub=ff Prot=ff MxPS= 8 #Cfgs= ?1 >>>> P: ?Vendor=03f0 ProdID=1405 Rev= 1.00 >>>> S: ?Manufacturer=Hewlett-Packard >>>> S: ?Product=HP Scanjet Scanner >>>> S: ?SerialNumber=CN399S289R >>>> C:* #Ifs= 1 Cfg#= 1 Atr=c0 MxPwr= 48mA >>>> I:* If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none) >>>> E: ?Ad=81(I) Atr=02(Bulk) MxPS= ?64 Ivl=0ms >>>> E: ?Ad=02(O) Atr=02(Bulk) MxPS= ?64 Ivl=0ms >>>> E: ?Ad=83(I) Atr=03(Int.) MxPS= ? 1 Ivl=8ms >>>> ... >>>> >>>> in /etc/sane.d/genesys.conf >>>> # Hewlett Packard ScanJet 3670c/3690c >>>> usb 0x03f0 0x1405 >>>> >>>> So all usb tools tell me, it is there, and it can be communicated with >>>> (serial#, pwr,) >>>> Is sane-find-scanner(1) not sure, why is the question mark (chip=GL646_HP?) >>>> scanimage -L ? does not detect it >>>> >>>> someone a clue why I cannot use this supported and working scanner >>>> under Fedora 14? >>>> >>>> Thanks for your time >>>> Kasper >>> >>> ? ? ? ?Hello, >>> >>> ? ? ? ?I had the same kind of problem with this scanner. In my case I am >>> suspecting an hardware/kernel combination as the root of the problem. Could >>> you run scanimage -L after setting USB debug traces with: >>> >>> export SANE_DEBUG_SANEI_USB=255 >>> scanimage -L 2>probe.log >>> >>> ? ? ? ?and send the log ? >>> >>> Regards, >>> ? ? ? ?Stef >>> >> >
