*Please send profiles to su...@e-zencomp.com 609-945-7416*
Dear Partners,
Greetings!
We have this Client requirement. Please send me a soft copy of resume of
your consultants with rate mentioned if you feel this requirement is a
perfect match to their skills and experience.
Service Management Architect (SMA)
Location: Mooresville, NC
Duration: 2 Months
*Skills & Experience:*
In this role, the *Service Management/Operations Architect* will participate
with owners within the Service Management technical domain to establish
long-term Service Management architectural direction and assist with the
development of the SM overall strategy and roadmap.
*Experience:*
· A University degree in Computer Science and/or equivalent
experience.
· Minimum 7 Years of experience in Service Management / Operations
arena. Minimum 5 years of experience in the development of Service
Management architecture and engineering designs.
· Appropriate Service Management certification is required.
· Working experience with current and emerging Service Management
technologies and methodologies such as ITIL.
· Excellent written and verbal communication skills.
· Excellent planning and organizational skills.
· Excellent interpersonal, negotiation and conflict resolution
skills, including the ability to work very effectively in a collaborative
and team-oriented manner with other leaders and team members.
· Experience in retail industry systems is desirable, but not
mandatory.
*Responsibilities:*
1. Assist the Client architecture team with development of Client’s
service management
strategies and roadmaps aligned with business needs and IT.
2. Provide support in updating the application and product inventory used
within the service
management domain.
3. Document required deliverables for this effort. Deliverables within
this area are:
a. Domain Strategy and Roadmap
b. Principles
c. Application Inventory capture
d. Product Inventory capture
Additional deliverables to be defined as needed.
4.Provide administrative support to the domain architecture team as it
relates to the development
of the overall strategy and roadmap.
Regards,
*Sunil*
EZEN Computer Services Inc.,
609- 945- 7416|| Fax 609-452-5613||
su...@e-zencomp.com||www.e-zencomp.com||<su...@e-zencomp.com%7c%7cwww.e-zencomp.com%7c%7c>
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