We have an urgent requirement for a *Support Engineer. *It’s a *Long Term gig* in *Burbank, WA*. If you have a matching re-source available for this project, please send me their Updated Resume along with your expected rate for this project ASAP.. Looking forward to work with you..!!
*Support Engineer* *No Of Positions: 2* *6 Months* *Location: Bellevue WA* * * *Job Responsibilities * • Individuals in this role are accountable for validating/troubleshooting network device configuration and building clusters in cloud environment • Coordinate with vendors for hardware/configuration/network issues • Coordinate with external and internal teams to find out resolutions. • Involves deployment of cluster and special components • Debugging powershell scripts • Adhere to processes defined. • Drive technical and procedural improvement across support. Core responsibilities include • Network validations and identify misconfigurations in azure infrastructure • Follow up with vendors for any misconfiguration or bad hardware • Troubleshoot and escalate issues to component teams • Identify the issues with automation scripts/tools and engage feature teams for further enhancements *Additional responsibilities * • Identify manual work and engage component teams for automations • Track down the issues that arise and drive them towards resolution • Update knowledge base with troubleshooting guides and lessons learned • Define TSG for new issues and follow up with feature for approvals *Must Have Skills * • Flexible to work on 24 X 7 Support model • Certification in CCNA • Good knowledge of server installation/upgrade/patching, deployments and system/server administration with a minimum of 2-3 years of experience • A minimum of 2-3 years of experience in building and managing high volume web services, Windows Server, WDS, and virtualization • Networking concepts with an understanding of the OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACL’s, and switching • Knowledge on LAN,WAN setup and Concepts of Sub netting • Exposure to maintain and troubleshoot the network • Co-ordination with external and internal teams to finding out resolutions to the blockers • Accountable for operational performance including real-time SLA management, escalation, and communication • Documenting troubleshooting and problem resolution steps along with Root case Analysis • Excellent communication and troubleshooting skills *Nice to have skills * • Analyzing and resolving faults, ranging from a major system crash to a network routing issues • Supporting Maintaining and Validating new server hardware in remote datacenters • Drive continuous improvement into process and technology to improve throughput • Adherence to process (ITIL) and Incident management and SLA, Responsible for Incident Mgmt (Proactive & Reactive), execution of Changes, Problem & Performance mgmt. • Basic Knowledge of Scripting - Batch / Powershell Thanks and Regards *Prabhu Vethanayagam* KRG Technologies Phone: 661 310 1094 | E-Mail: pra...@krgtech.com 25000 Avenue Stanford, # 243, Valencia,CA 91355 http://www.krgtech.com/ -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to sapbrains+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
