We have the following requirement for a Support Engineer in WA. It’s a Long
Term Gig. Face to Face interview. Locals Preferred. Please share matching
profiles ASAP



Support Engineer

WA

Long Term





•         This position will require work over weekends and occasionally
days or nights.

•         Perform security patch management, antivirus and vulnerability
remediation and deployment.

•         Perform Windows OS administration and troubleshooting

•         Partner closely with Service, Dev, and Test Engineers within the
group

•         Interact with systems and service administrators both to
troubleshoot issues as well as determine requirements for tools,
automation, and monitoring.

•         Document new standard operating procedures (SOPs) and contribute
to the upkeep of existing SOPs.

•         Analyze incidents to determine root cause and mitigation plans,
provide all necessary troubleshooting data to Development team.

•         Drive automation into service management tasks and processes.



Technical Requirements:

•             BS/BSE in computer science, math, MIS or technical
disciplines or equivalent education or experience

•             Deep and broad knowledge of Windows 2008 R2 systems

•             Broad knowledge and troubleshooting of network failures

•             Minimum 3+ years of experience in a 24x7 service delivery or
operations environment

•             Strong working skills with PowerShell and SQL scripting

•             Familiarity with ITIL Change Management best practices

•             Working experience with IIS, SQL and other Microsoft
technologies

•             Working experience working in a large scale environment

•             Well balanced in being “Agile”, while maintaining “Quality”

•             Strong fault analysis/determination and problem solving skills

•             Detail oriented with excellent teamwork, communication, and
reporting skills

•             Ability to be a self-starter and to take initiative in
critical situations



Preferred qualifications:

•         Experience with .NET CLR/Framework

•         Experience with Lync







Thanks and Regards



Prabhu Vethanayagam

KRG Technologies

25000 Avenue Stanford, # 243, Valencia,CA 91355

Phone: 661 310 1094 | E-Mail: pra...@krgtech.com

http://www.krgtech.com/

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