Hi folks, We launched a new storefront for a client last week, and are seeing some intermittent weird behavior. We are using Django 1.3 with Satchmo 0.9.2, and we use Authorize.NET as the payment module.
For a small percentage of the orders, they list a status of "None" (which I always thought meant that the order was still pending, and was not completed) - but if I examine the order details, I see a successful payment recorded with a valid Authorize.NET transaction ID. How is it possible to receive payment but not finish the order? I don't have a good idea of what the end-users are doing to cause this behavior, but I was hoping someone here may have seen this before. What's happening is that customers are getting confused and somehow starting a second order, which they pay for and successfully complete, but then they've been double-charged so our client is having to issue refunds. Thanks in advance for any help you can provide. -- Shaun -- You received this message because you are subscribed to the Google Groups "Satchmo users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/satchmo-users?hl=en.
