Hi
I had similar problems which got fixed by installing memcached but I
never had a double-charging problem.
Do you have memcached setup?
I'm having some of those problems again and I'll be investigating &
testing with a 1 cent test product.
Let me know if you find a fix for this problem.
Thanks
Orion Vianna
On 10/12/2011 06:04 PM, Shaun Dishman wrote:
Hi folks,
We launched a new storefront for a client last week, and are seeing
some intermittent weird behavior. We are using Django 1.3 with
Satchmo 0.9.2, and we use Authorize.NET as the payment module.
For a small percentage of the orders, they list a status of
"None" (which I always thought meant that the order was still pending,
and was not completed) - but if I examine the order details, I see a
successful payment recorded with a valid Authorize.NET transaction
ID. How is it possible to receive payment but not finish the order?
I don't have a good idea of what the end-users are doing to cause this
behavior, but I was hoping someone here may have seen this before.
What's happening is that customers are getting confused and somehow
starting a second order, which they pay for and successfully complete,
but then they've been double-charged so our client is having to issue
refunds.
Thanks in advance for any help you can provide.
-- Shaun
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