Hi Akash, It is really strange because "No shipping" looks like problem with Product.shippable not problem with Free shipping discount. You use some free shipping but probably do not use any configurable product or custom product, so "shippable" logic is very simple.
Find out the time of order, find the IP addres by time and look if the client did something unusual. grep clientsIP.*POST .../web/access_log Maybe he skipped backwards and forward in checkout process by using browser history or manipulated with cart during checkout in other window. I had expirience that one my old customized view caused sometimes serious problems (but nothing with shipping) if a cart have been edited from two windows, while plain Satchmo is really proof against this. A referer in the web log helps to find mostly where a view is not opened from the previous view. If all looks normal then add some debug logging to methods _get_shippable in classes satchmo_store.shop.models.Cart and product.models.Product, before lines "return False" (3x). Remember, that multiprocess deployment requires own log file for every process or use other logger for this important not frequent message, a logger which opens and closes other logfile before and after every write. Otherwise one half messages can be easily overwritten by a parallel process with default Sachmo log setting. Hynek > > We recently launched our site (atwww.midtownrow.com), powered by a > > heavily customized instance of Satchmo. This morning, we noticed that > > one of our customer orders went through, but the customer was not > > charged shipping (and should have been) and on the order summary, it > > says 'No Shipping' rather than our shipping module name. Every other > > order we've had thus far has had the proper shipping charges > > reflected, even ones with the same product. > > > Just wondering, has anyone seen this issue before? We haven't been > > able to reproduce it yet. -- You received this message because you are subscribed to the Google Groups "Satchmo users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/satchmo-users?hl=en.
