This mail is an automated notification from the bugs tracker
of the project: Savane.
/**************************************************************************/
[bugs #273] Latest Modifications:
Changes by:
Yves Perrin <[EMAIL PROTECTED]>
'Date:
Mon 03/01/2004 at 09:59 (GMT)
------------------ Additional Follow-up Comments ----------------------------
Hello,
In an attempt to first clarify and then progress in solving the problems you
are experiencing, here is a summary of what I can think of:
1] It you don't receive emails on items you SUBMITTED YOURSELF while your
personal notification setting checkboxes were all checked then there must be a
very fundamental problem. In this case, as Mathieu suggested,
people with the appropriate permissions should check the log file of the mail
server used by Savannah and verify that it has entries corresponding to the
submissions you made. If there are such entries then the problem is likely to
be with your mail address or mail system on the receiver side. If there is no
entry then there is something really bad in Savannah or in the mail server it
uses to send the messages.
2] If you do receive these but don't receive any other then you should make
sure that:
Your email address is either explicitly mentionned, or registered in a list the
name of wich is entered, in the desired categories related lists and/or in the
global list
AND the radio button 'notify persons in the ... list' is set accordingly
AND the 'send on all updates' checkbox is checked
WARNING: I see that you do not seem to use 'categories' but rather 'item
groups' instead. May be the problem is simply a misunderstanding at this level.
The new version of Savannah give the possibility to project administrators to
specify 'category' specific mailing lists BUT NOT 'ITEM GROUP' specific lists!
3] If you also receive all of these except the followup comments posted by
others and since I see you are the only member of your project, it most
probably means that the fix I made and commited to the Savane repository last
week has not been installed on the server you are using.
Yves
/**************************************************************************/
[bugs #273] Full Item Snapshot:
URL: <http://gna.org/bugs/?func=detailitem&item_id=273>
Project: Savane
Submitted by: Paul Smith
On: Mon 02/23/2004 at 12:43
Category: Web Frontend
Severity: 4 - Major
Priority: D - High
Resolution: None
Assigned to: ype
Status: Open
Release:
Planned Release:
Summary: Administrator email notifications not working
Original Submission: This is a re-submit of Savannah bug # 7324.
I have my email address set to receive email notifications for every new
bug/patch/task/support request or update to an existing bug/patch/task/support
request. In my Savannah project page (GNU make; project "make") I've gone to
the Editing Notifications Page and verified everything is correct.
However, as the administrator I'm not getting any email for any of these
things. This is frustrating because I don't know when new bugs/patches/etc. are
being submitted. It's even worse if someone adds a note to a bug that already
exists: I don't know about it unless I explicitly go looking through each one.
And the worst is if someone adds a note to a bug/etc. I've already closed: I'll
never see that since I don't go looking at closed bugs/etc.
Follow-up Comments
------------------
-------------------------------------------------------
Date: Mon 03/01/2004 at 09:59 By: ype
Hello,
In an attempt to first clarify and then progress in solving the problems you
are experiencing, here is a summary of what I can think of:
1] It you don't receive emails on items you SUBMITTED YOURSELF while your
personal notification setting checkboxes were all checked then there must be a
very fundamental problem. In this case, as Mathieu suggested,
people with the appropriate permissions should check the log file of the mail
server used by Savannah and verify that it has entries corresponding to the
submissions you made. If there are such entries then the problem is likely to
be with your mail address or mail system on the receiver side. If there is no
entry then there is something really bad in Savannah or in the mail server it
uses to send the messages.
2] If you do receive these but don't receive any other then you should make
sure that:
Your email address is either explicitly mentionned, or registered in a list the
name of wich is entered, in the desired categories related lists and/or in the
global list
AND the radio button 'notify persons in the ... list' is set accordingly
AND the 'send on all updates' checkbox is checked
WARNING: I see that you do not seem to use 'categories' but rather 'item
groups' instead. May be the problem is simply a misunderstanding at this level.
The new version of Savannah give the possibility to project administrators to
specify 'category' specific mailing lists BUT NOT 'ITEM GROUP' specific lists!
3] If you also receive all of these except the followup comments posted by
others and since I see you are the only member of your project, it most
probably means that the fix I made and commited to the Savane repository last
week has not been installed on the server you are using.
Yves
-------------------------------------------------------
Date: Sun 02/29/2004 at 19:27 By: beuc
> including the admin that was registered nowhere
Since I posted with my account, which is administrator of 'dink', that surely
explains why I received the notifications to the admin's e-mail...
-------------------------------------------------------
Date: Sun 02/29/2004 at 18:47 By: beuc
exim a well the process that send e-mails. I check by sending myself a 'Lost
your Password?' hash.
I tried several tests on my 'dink' project:
https://savannah.nongnu.org/support/index.php?func=detailitem&item_id=102837
You can check there my results.
To sum up, nothing is sent (nor to "Cc"s, nor to admin, nor to anyone) until I
fill in the tracker notification e-mail.
And when I do, everybody is notified, including the admin that was registered
nowhere.
As soon as I get admins rights, I will check the same thing on group
administration.
-------------------------------------------------------
Date: Sun 02/29/2004 at 18:11 By: yeupou
Sylvain Beucler <[EMAIL PROTECTED]> tapota :
> tail -f /var/log/exim/mainlog
> did not show anything about the comment I added to
> https://savannah.nongnu.org/support/index.php?func=detailitem&item_id=102837
>
> exim -bp shows several 'frozen' items, but my e-mails are not in the
> output.
>
> I don't know if I check the right files. I am not even sure that mails
> from Savannah are sent via savannah.gnu.org.
>
> By the way, you could have directly done it yourself, couldn't you?
>
> Tell me if you want I check somewhere else.
Maybe you could ask to [EMAIL PROTECTED] if mails from Savannah are
sent via savannah.gnu.org, or check if www-data is sending mails in
the exim logs on savannah.gnu.org.
I am not familiar with the current setup and found no obvious
documentation about it. I have no time to guess how it is supposed to
work. :(
Regards,
-------------------------------------------------------
Date: Sun 02/29/2004 at 16:45 By: yeupou
Can you ask savannah-hackers to check in the log of the smtp server at the time
when an item is posted and you do not get any notification?
-------------------------------------------------------
Date: Fri 02/27/2004 at 21:39 By: psmith
To be clear, the problem I'm seeing on Savannah is not restricted to followup
comments. As the administrator of my project, with my email address configured
as a notification recipient for all the components of my project, I never get
_ANY_ notification related to bugs or patches: I don't get an email when the
bug is created, I don't get any notification when the status is changed, I
don't get any notification when I or anyone else adds a comment.
Thanks!
-------------------------------------------------------
Date: Thu 02/26/2004 at 16:01 By: ype
Hello,
I just fixed a problem which resulted in the absence of notifications after
follow-up comments were posted. I traced it to be occuring when a logged-in
user NOT MEMBER of the project was adding a comment. The fix has been commited
to the savane repository.
I hope your notification problems were related to that and therefore will
disappear when the updated version will be in production on your server.
Yves
For detailed info, follow this link:
<http://gna.org/bugs/?func=detailitem&item_id=273>
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